Customer Care

Direct help for daily orders

Our domestic support team resolves inquiries regarding tracking, deliveries, and exchanges within one business day.

< 24 hrs

Average response time

Mon–Fri

8am to 6pm EST

100%

In-house resolution

Reach Out

Order assistance

Submit your order details below. We review each request manually to ensure prompt replacements or tracking updates without automated runarounds.

Operational Standards

Clear policies, no surprises

Every household staple ships directly from domestic hubs with straightforward protections.

Dispatch
Returns
Protection

Tracked shipping

30-day window

Arrival guarantee

Orders process within 24 hours. Automated tracking notifications are sent directly to your inbox upon carrier scan.

Unopened personal care and boxed nursery items qualify for prepaid return shipping within thirty days.

If an item arrives damaged or compromised in transit, reply with a snapshot for an immediate no-cost replacement.